FAQ

What is the best way to contact you with any questions?

The best and most efficient way to contact us is through email. Email all questions and concerns to yoyoallurebeauty@gmail.com 

What is the difference between Raw and Virgin Hair?

Raw Virgin Hair is hair that has not been chemically or steam processed . It comes in straight, wavy and curly textures. The bundles are full and the quality is high. The hair lasts longer than virgin hair or non-human hair. It blends easily and comes from one donor.

Virgin hair is human hair that has not been chemically manipulated. It comes in a range of textures, such as, body wave, kinky curly, etc. The hair has been steamed to achieve those patterns. It is long lasting but not as long as raw hair.

 

Does the hair pattern change after being washed and conditioned?

For processed hair, the hair is steamed to that curl pattern. The pattern will change slightly during initial wash. For example, body wave hair comes packaged in a “s pattern” but once washed it shows a beautiful beach wave.

For raw hair, the hair is 100% unprocessed, pure of chemicals and steam. It is already in its natural pattern. A wash will reveal the hair’s natural texture and doesn’t drop like steam processed hair. Note: Every donor has their own hair pattern, therefore no two bundles will be identical. We will try to match the bundles in your order as much as possible.

 

How long will my hair extensions last?

Assuming the best and proper care is being used on the hair,  YAB Virgin Hair Collection can last six months to a year. YAB Raw Beauty Collection  can last at least two years.

 

How much hair will I need?

The bundles required vary depending on the fullness you desire personally. 12”-18”= 2 bundles and 20”-30”=3 bundles.

 

Is it ok to color, bleach or use heat tools?

All of our hair is 100% human hair and can be treated as your own. This includes color, cut curl and straightening. The hair will revert back to its original pattern once wet. Note: It is important to use heat cautiously and always use a heat protectant.

 

Can I change my order?

We want to make sure you are able to receive your order expeditiously. That being said, once your payment has been verified, orders cannot be modified, canceled or refunded.

 

What is Sezzle?

Sezzle is a payment processor that allows you to buy now and pay later. It splits your total into 4 easy payments. You must spend at least $200 to take advantage of this option. Any orders less than $200 will be refunded. 

Shipping?

Virgin hair shipping time currently is 5-7 business days. Raw hair is 7-10 business days. Currently we source the hair as orders come in. As we build and inventory grows, shipping time will lower in the near future.

 

Returns/ Exchanges

ALL SALES ARE FINAL. REFUNDS ARE PROHIBITED. Only store credit will be offered on a case by case basis. Item must be returned in its original shipping state. If hair has been removed from bundle, washed or warn, no store credit will be extended. You must contact us first before opening a dispute or any chargebacks to be eligible for store credit.